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  • I am a blogger/influencer and I would like to collaborate with BELLEVUE
    We frequently collaborate with bloggers and social media influencers. Please contact us via describing what motivates you and you may have the chance to be our next ambassador.
  • Pourquoi les montres Bellevue sont-elles proposée à un prix si abordable ?
    1. Bellevue Watches utilise des matières premières plus légères et moins coûteuses en production afin que le port d'une montre reste agréable et adaptable pour toute morphologie et tout style vestimentaire.
  • Mes données sont-elles protégées ?
  • Can you engrave the watch before shipping?
    Currently we don't offer an option to have a personal message engraved, but you can visit your local jeweler to personalize your gift.
  • Can I modify or cancel my order after confirming it?
    Once the order is placed, it is sent directly to our warehouse so that you can receive it as soon as possible, which unfortunately means that your order cannot be modified or cancelled. You must therefore return your current order to us for reimbursement.
  • Can I change the delivery or billing address?
    Once the order is placed, it is sent directly to our warehouse so that you can receive your order as soon as possible. For this reason, we are unfortunately unable to modify the delivery and billing information provided during your order. Once the delivery information has been received by e-mail, we advise you to regularly consult the tracking of your package and to contact the carrier who can help you further if information is missing in the delivery address. delivery.
  • I did not receive a confirmation email.
    There may be several reasons why you have not received your confirmation email, but we ask that you please check your spam/junk mail folder. The email may have been marked as spam by your email provider. If the confirmation email cannot be found in your spam folder, please contact our customer service with the full name, address and email address you used to place your order. Our agents will then be able to check if something went wrong in the ordering process and help you further.
  • Can you gift wrap my order?
    We offer gift wrapping for CHF 2.25 each. This service is available when you place an order on our website. Once in your basket, check the box "Add gift wrapping". Due to the different sizes of our items, we recommend that you choose gift wrapping per item. Size of wrapping paper: 10 x 14 x 26 cm You will receive the gift wrap flat packed so you can easily assemble it at home by following the instructions below: Place your BELLEVUE item in the wrapping paper Pass the ribbon through the openings provided Peel off the sticker and stick it on the gift wrap according to your preference Tie a pretty bow with the ribbon Unfortunately, it is not possible to ship the item in its gift wrap. Note that the packing slip inside the package does not list item prices. We cannot add a note or card inside the package.
  • Can my package be delivered to a local relay point?
    Unfortunately, it is not possible to have your package delivered to a local collection point. The delivery address must therefore be either a personal address or a business address.
  • Is my favorite BELLEVUE product available in a certain store?
    Our online store ( and BELLEVUE resellers trade as two separate markets, and we do not have a stock system for BELLEVUE resellers. If you would like to know if a store near you has a certain BELLEVUE product in stock, we advise you to contact the store directly.
  • Où les montres Bellevue sont-elles produites ?
    Dans le Jura Suisse à Moutier.
  • The BELLEVUE I want is sold out. When are you going to restock?
    We understand how disappointing it can be if the item you want is out of stock. Rest assured that we are working as quickly as possible to restock all of our unavailable items, including the production of sold out products. We have set up a reminder system that will automatically send you a reminder when a product is back in stock, you can subscribe to this reminder via the product page of our website.
  • When will I receive my order?
    CH: 2-3 days EU: 5-7 days NO-EU: 8-10 For express CH: 1-2 days EU: 3-5 days Non-EU: 5-7 days
  • Where's my package ?
    When your order has been dispatched from our warehouse, you will receive an email with a tracking link, with which you can follow the status of your shipment. If you press the button in the email, you will see the actual delivery status. The order is sent from our warehouse in Switzerland to a carrier, after which the tracking link information should become visible. In some cases, updating information may take up to three business days. Only then will the tracking show the local carrier's shipping information.
  • My tracking hasn't been updated recently, it looks like my package is stuck.
    If tracking has not been updated for more than 3 business days.
  • Tracking says my order is delivered, but I haven't.
    If the tracking status indicates that your package has been delivered, but you have not received it, we advise you to first check if your order has been delivered to a hotspot. You can check this in the tracking link. If this is not the case, we also advise you to inquire with your direct neighbours.
  • My order has been returned to sender, what should I do?
    If the tracking status indicates that your package has been returned to sender.
  • I ordered from outside the EU and received a FedEX invoice for import duties.
    As stated on our website, if you are ordering from outside the EU, you may be required to pay import duties and taxes when the package arrives at the delivery address. You are responsible for paying these import duties and taxes, if these are not paid, the package will be returned to sender. BELLEVUE has no control over these charges and, since these charges differ by country, BELLEVUE cannot predict their amount. We advise you to contact the local customs office for more information.
  • Tracking says my order is delivered, but I haven't.
    If the tracking status indicates that your package has been delivered, but you have not received it, we advise you to first check if your order has been delivered to a hotspot. You can check this in the tracking link. If this is not the case, we also advise you to inquire with your direct neighbours.
  • My order was delivered to a relay point, why?
    In case of absence or delivery difficulties, the carrier will drop off your package at the access/collection point. Note that only the carrier can make the decision to deliver your package to a relay point. We advise you to check your tracking link to see the most recent delivery information.
  • Are there delivery charges?
    BELLEVUE offers free standard shipping by default. However, if you require express delivery, you have the choice of selecting the paid delivery option. Both options are available during your purchase. Please note that for orders shipped to an address outside the EU, the buyer may have to pay import taxes and additional fees upon the arrival of the package at the delivery address. The buyer will be responsible for paying these import fees and taxes. BELLEVUE has no control over these charges and as these charges differ from country to country, BELLEVUE cannot provide an estimate of the amount. We advise you to contact the local customs office for more information.
  • Can I order from any country in the world?
    We offer shipping to a variety of different countries. On the checkout page, there is a drop-down menu that allows you to select the shipping country. If the desired shipping country cannot be found in this drop-down menu, we do not ship there due to postal service limitations and/or restrictions on imported items.
  • I want to return my order.
    If your order does not meet your expectations, you can return it during the 30-day trial period. This trial period begins when your order has been delivered. You can return your package in a few simple steps through our return portal if your country is listed here : Austria, Belgium, France (mainland), Germany, Ireland, Luxembourg, Netherlands, Spain (mainland), Croatia, Cyprus, Czech Republic, Denmark. Finland, Greece, Italy, Latvia, Poland, Portugal, Slovak Republic, Slovenia, Sweden If you wish to return your order because it was damaged or incomplete upon arrival, please contact our customer service. Return your parcel via our return portal: Fill in your order number and postal code to login. The order number begins with EN/NL/FR/DE (this number is specified in the confirmation email or in the packing slip). Select the products to return Add the original packing slip to the package Print your return label and stick it on the package If your country is not listed above, please follow the steps below : Please tick the reason for the return on the return form Please include the packing slip and return form in the return shipment. Without this information, our warehouse cannot link the return shipment to your order and we cannot issue your refund. The return address is as follows: BELLEVUE WATCHES Returns Central Street 47 2740 Moutier Switzerland Please retain your proof of shipment; this allows us to track the shipment in case there is a problem. Within 14 days of receipt of the returned order, you will receive your refund.
  • I want to return my order because it is damaged on arrival or incomplete.
    If your order is damaged on arrival or incomplete, please contact us within 24 hours of receiving the package with the following information: Order number A clear photo of the package (box and carrier label) in JPG format A clear photo of the contents (products received or packing slip) in JPG format Email:
  • I returned my order. How do I know if my package has arrived?
    If you haven't returned your order through our returns portal, you can keep track of it with the tracking information provided by the carrier. Please note that the return will first be delivered to a local distribution point, from where the package will be sent to our warehouse in Switzerland. You will only be refunded when the return arrives at our warehouse in Switzerland.
  • I returned my order. When will I receive my refund?
    When the return is delivered to our warehouse in Switzerland, you will receive your refund within two weeks. If you made your return through our returns portal, the status of a completed return will be : "Delivered to Retailer". You will then receive an email within two weeks notifying you that your refund has been processed.
  • How do I return my order from outside the EU?
    For returns from outside the EU, we recommend using UPS as the carrier. If you wish to return items, please ensure you check international documentation regulations for import/export before returning your package. Unfortunately, we are unable to process failed returns that do not comply with regulations. In accordance with our return policy, when returning an order from outside the EU, the customer is responsible for arranging and costing the return. BELLEVUE does not reimburse return shipping costs.
  • Do you have any active discount codes?
    We communicate current promo codes and upcoming sales via our social media channels (Instagram, Facebook and our bloggers), so we recommend you stay tuned and keep them on your newsfeed_8df6fbcc- 43d3-3d99-a511-2eb009ed8a2d_! Instagram: @bellevuewatches Facebook: Bellevue Watches
  • My discount code is not working.
    The discount code can be entered during checkout, but it may not work for various reasons : The promotional code has expired. Please contact us to check the expiration date of your promotional code. The terms and conditions of the promotional code have not been respected. Please check what type of promotional code you are trying to use. If it's a free strap, you need to add a watch and strap of your choice, then add the discount code at checkout. If the discount code is simply a certain percentage of the purchase price, please enter it at checkout and the percentage will be subtracted from the payment amount.
  • Can I buy a BELLEVUE gift card?
    We currently do not offer gift vouchers. You might instead consider choosing one of our beautiful BELLEVUE items or gift sets, and adding gift wrapping to your order.
  • My payment cannot be verified, what should I do?
    When a means of payment cannot be verified online when placing an order, this absence of verification is not influenced by BELLEVUE, but is due to the means of payment or to the bank. There may be several security reasons why our payment partners refuse an online payment (usually by credit card). We advise you to create a Paypal account which is a secure payment method or to try another payment account when ordering. If paying by credit card, you can also contact your credit card company and request authorization.
  • I have a problem with my watch or my jewelry.
    Before you start using a watch, be sure to remove the following two items : The small piece of plastic between the crown (the button that sets the time) and the watch face. After removing this piece of plastic, you can push the crown in and the watch should start spinning. The piece of protective plastic covering the glass. For transport, there is a thin plastic sheet attached to the glass. Before you start wearing the watch, you must take it off. If your watch or jewelry has a defect, please contact us with the following information: Your BELLEVUE order number or invoice with date of purchase Description of the defect The model of the watch or jewel A clear double-sided photo of the article in JPG format Your surname, first name, full address and telephone number. This information will allow us to assess whether the defect can be covered by the warranty.
  • What is the warranty on BELLEVUE products?
    BELLEVUE grants a two-year warranty period on its watches and jewellery. Warranty can only be claimed if you purchased your watch from our website ( or through one of our official retail channels. For more information, please see our Terms and Conditions. The warranty only covers the mechanism of the watch. It does not apply if the damage occurred as a result of a fall or fall. Normal wear and tear from use and aging is not covered. Please do not take your watch swimming or hold it underwater ; this is also not covered by our warranty.
  • How can I be sure that my BELLEVUE watch is authentic?
    At BELLEVUE, we want to ensure that our customers only get the best quality products and excellent customer service. We can only guarantee such quality for BELLEVUE watches and jewelry which are manufactured under our strict guidelines and supervision and distributed by ourselves through our website or through one of our selected official distribution channels. Our product warranties do not apply to products purchased through unofficial retail channels. You will still need to show your original purchase documentation on our website or from an official dealer to qualify for our warranty. Thus, if you buy through an unofficial retail channel, you risk buying an inferior watch or piece of jewelery and without the possibility of claiming repair or replacement if the product becomes defective.
  • How do I adjust the length of my watch strap?
    You can adjust most BELLEVUE watch straps yourself. When the clasp is open, you can see a small arrow-shaped opening in the middle part. You can flick through this part by inserting a small flat object into this opening. Once open, you can move this part of the clasp up or down the strap. Please pay attention to the small indentations on the back of the strap. Once you've reached the right spot, all you have to do is click that part of the clasp.
  • My watch is late, does not give the correct time. What can I do ?
    If your watch is running late or not giving the correct time, please have a jeweler or watchmaker check the battery and change it if necessary. Please note that if you open the case yourself, the warranty of the watch is void.
  • How can I change the battery of my BELLEVUE?
    Please visit a jeweler to have your battery changed. Please note that your BELLEVUE warranty is void if you open the watch yourself.
  • Are BELLEVUE watches waterproof?
    BELLEVUE watches are water resistant to 3 and 5 ATM. This means that the watch is suitable for everyday use (it can for example withstand a few accidental drops of water when washing hands). However, the watch is not suitable for showering, swimming and other water-related activities. Please note that BELLEVUE watches can also be influenced by water vapor and condensation caused by hot environments or conditions. Water damage inside the watch is not covered by the warranty.
  • I am a customer and I have a question or a problem.
    Make sure to check our FAQ, there is a lot of information available there. If you can't find what you're looking for, our Showroom team are happy to help you Monday - Friday 9:00am - 5:00pm.
  • I am a reseller and I have a question or a problem.
    For any questions regarding orders or ongoing deliveries, please contact our sales support team at For after-sales questions, our customer service team is happy to assist you at You can also reach us on +41 (0) 32 494 60 40 The two teams are at your disposal from Monday to Friday from 9:00 a.m. to 5:00 p.m. CET (except public holidays).
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